Refund Policy

1. Overview

At SyllaCourse, we strive to ensure your satisfaction with our AI-powered course creation platform. This Refund Policy outlines the conditions under which you may request a refund for credits or course purchases.

2. Credit Purchases

Credits purchased on SyllaCourse are eligible for refund under the following conditions:

• Refund requests must be made within 14 days of purchase
• Credits must not have been used for any course exports or AI generations
• Partial refunds are not available; only full unused credit packages can be refunded
• Promotional or bonus credits are non-refundable

3. Course Package Purchases

For Single Course and Course Bundle purchases:

• Full refund available if no courses have been generated or exported
• Refund requests must be made within 30 days of purchase
• If any course has been generated or exported, the package is non-refundable
• Free trial credits are non-refundable and non-transferable

4. Quality and Technical Issues

We understand that AI-generated content may occasionally not meet expectations. You may be eligible for a refund or credit restoration in the following cases:

Note: Dissatisfaction with AI-generated content style, wording choices, or subjective quality preferences does not qualify for a refund.

• Significant technical errors that prevent course export or download
• AI generation failures resulting in unusable content (not stylistic preferences)
• Platform downtime exceeding 24 hours affecting your ability to use purchased credits
• Duplicate charges or billing errors

5. How to Request a Refund

To request a refund:

We aim to process all refund requests within 5-7 business days.

• Contact us at contact@syllacourse.com with subject line "Refund Request"
• Include your account email and order/transaction ID
• Provide a brief explanation of your reason for the refund
• For technical issues, include screenshots or error messages if applicable

6. Refund Processing

Once approved:

• Refunds will be issued to the original payment method
• Credit card refunds typically appear within 5-10 business days
• Any used credits or exported courses will be deducted from the refund amount

7. Non-Refundable Items

The following are not eligible for refunds:

• Used credits for AI generation or course exports
• Exported course packages (IMS Content Packages, ZIP files)
• Promotional credits, coupons, or bonus credits
• Institutional or enterprise agreements (handled separately)
• Subscription fees for any future subscription plans

8. Chargebacks and Payment Disputes

We encourage you to contact us directly for any billing concerns before initiating a chargeback with your bank. Unauthorized chargebacks may result in:

We will work with you to resolve any legitimate concerns promptly.

• Suspension of your SyllaCourse account
• Forfeiture of any remaining credits
• Inability to make future purchases

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Refund requests submitted before any policy changes will be evaluated under the policy in effect at the time of purchase.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: